Refund Policy
No change can be given for the gift voucher
Gift vouchers are non-refundable and non-transferable
Gift vouchers should be treated like cash - we regret that we cannot replace lost, stolen, mislaid or damaged Gift vouchers. We reserve the right not to accept Gift Vouchers that have or appear to have been forged, altered, damaged or defaced
Gift vouchers may not be exchanged for cash at any point
Gift vouchers will expire 12 months from the date of issue unless otherwise stated
Gift vouchers cannot currently be redeemed online at https://www.glasshouseretreat.co.uk
The Glass House Retreat reserves the right to change these terms at any time.
Your experience needs to be pre-booked along with any additional services you may require by telephoning us on 01708 983590

Payments for gift voucher purchases are handled via the Glass House Retreat payment system, which is integrated with the Gift Voucher Brilliance software. All matters relating to customer payments or refunds are the responsibility of the venue.